Client Agreement

Client Terms and Conditions

GigZam ยท Updated September 18, 2026

1. Introduction

These Terms and Conditions govern the use of GigZam services, acceptance of which is acknowledged by the customer using the services. The parties agree to be bound by these Terms, as amended from time to time, and by other terms and conditions governing benefits or services made available in connection with the services.

2. Definitions

"Agreement" means these Terms and Conditions of Use. "Company" means GigZam. "Customer" means an individual or entity interested in using the Services. "Fees" means the amount payable in exchange for the Services. "Platform" means the avenue through which Customers can access the Services. "Services" means facilitation activities connecting the Customer to the Service Provider. "Service Provider" means the third-party professional that provides any of the Services.

3. Nature of the Service

The Company offers a platform that connects clients with independent event service providers such as DJs, photographers, videographers, MCs, decorators, and other related professionals. It serves as a facilitation platform only and does not provide Service Provider services itself.

All Service Providers listed on the Platform are independent contractors, not employees, agents, or partners of the Company.

4. Eligibility

To access the Services, the Customer must be duly registered on the Platform and meet all relevant know-your-customer requirements where required.

5. Booking Process

All bookings will be done via the Platform. Bookings are subject to availability and confirmation by the Service Provider. A booking is deemed confirmed once payment of the Fees is received and a confirmation note is issued by the Service Provider.

The Fees will be held in a suspense account and released to the Company upon confirmation from the Customer that the Services were performed by the Service Provider.

6. Payments and Fees

The Company will charge pre-approved Fees displayed on the Platform. Fees may include the booking fee, service facilitation fee, transport and logistical costs, and commissions. Payments must be made through approved payment channels displayed on the Platform, including bank transfer, EFT, or mobile money.

Prices may change, but adequate notice shall be provided to the Customer before a change is effected.

7. Cancellations and Refunds

The Customer may request cancellation of the Service by giving notice on the Platform. Refunds for cancellation are subject to the following:

  • Cancellation requests made more than two weeks before the event attract a full refund.
  • Cancellation requests made within two weeks before the event are eligible for a 50% refund.
  • Cancellations made within 24 hours of the event are not refundable.

If a Service Provider cancels without valid reason, the Company will take reasonable efforts to find a replacement or offer a refund where replacement is not possible. If a Service Provider does not deliver the Services on the event date, the Customer will be entitled to a full refund.

8. Force Majeure

No party shall be liable for failure to perform due to events beyond reasonable control, including natural disasters or government restrictions.

9. Service Provider Responsibilities

Service Providers are solely responsible for the quality and delivery of their services, compliance with laws and regulations, their own equipment, licences, insurance, and conduct during events. The Company does not guarantee performance outcomes.

10. Customer Responsibilities

Customers agree to provide accurate event details, ensure safe and reasonable working conditions, pay Fees on time, and treat Service Providers respectfully.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for poor performance or misconduct by Service Providers, or for losses, damages, or injuries occurring during events. The Company's liability is limited to the Fees paid for the booking.

12. Indemnity

The Customer agrees to indemnify and hold the Company harmless from claims, damages, losses, or expenses arising from misuse of the Platform, breach of these Terms, or disputes between the Customer and Service Providers.

13. Intellectual Property

All content on the Platform, including logos, text, images, and branding, belongs to the Company and/or its licensors and may not be used without prior permission.

14. Privacy and Data Protection

All personal data processed on the Platform or by the Company is processed in accordance with the Data Protection Act, No. 3 of 2021. By accepting these Terms and Conditions, the Customer gives explicit consent for the Company to collect, process, store, and share personal data for service delivery, compliance, and support purposes.

The Company will seek separate and specific consent for marketing communications, profiling for personalized offers, or sharing data with third-party partners for value-added services.

15. Dispute Resolution and Governing Law

This Agreement is governed by the laws of Zambia. In the event of a dispute, the Parties shall endeavour to settle the dispute by discussion and negotiation. Should this fail, the dispute shall be referred to a court of competent jurisdiction within the Republic of Zambia.

16. Amendments

The Company reserves the right to amend these Terms at any time. Updated Terms will be posted on the Platform and continued use constitutes acceptance.

17. Contact Information

For questions or concerns, contact us at info@gigzam.co.zm.